Holland & Hart is pleased to announce it has been named to the BTI Client Service A-Team 2019 list by BTI Consulting Group. The firm was recognized as a BTI top 100 client service leader among more than 400 firms on the list. Clients recognized Holland & Hart in all 17 client service activities used to evaluate a firm’s performance.
Now in its 18th year of publication, corporate counsel assessed law firms on 17 different specific activities essential to delivering superior client service and driving superior, enduring client relationships. This year for the first time, clients identified “dealing with complexity” as a core attribute and critical component of the best client service and hirability.
The 17 client service activities evaluated by clients include:
- Commitment to Help
- Client Focus
- Understands the Client’s Business
- Provides Value for the Dollar
- Legal Skills
- Quality Products
- Meets Core Scope
- Keeps Clients Informed
- Deals with Unexpected Changes
- Handles Problems
- Breadth of Services
- Advising on Business Issues
- Unprompted Communication
- Brings Together National Resources
- Deals with Complexity
- Anticipates the Client’s Needs
- Innovative Approach
BTI’s methodology is based exclusively on objective, unbiased client feedback from 350 in-depth interviews with top legal decision makers at large organizations with $1 billion or more in revenue.